Steve Myles
This is my brief résumé. See the more detailed version, vizualize.me, re.vu, vizify, zerply, or “about me” for more info.
Selected Experience
- Hewlett-Packard Company, Americas Customer Support Operations, Houston, Texas
- Senior Business Analyst
April 2011 - present - Contact Center Capacity Planner
February 2010 - February 2011 - Operations Research Analyst
August 2004 - April 2011
- Senior Business Analyst
- Texas Tech University Department of Industrial Engineering, Lubbock, Texas
- Teaching Assistant
August 2003 - May 2004 - Research Assistant
August 2002 - August 2003
- Teaching Assistant
- Ethicon, Inc., San Angelo, Texas
- Materials Management Coop
May 2000 - December 2000
- Materials Management Coop
Education
- Master of Business Administration, Scholar with High Distinction
University of Texas at Dallas - Naveen Jindal School of Management, Richardson, Texas
May 2008 - May 2012 - Master of Science in Industrial Engineering
Texas Tech University, Lubbock, Texas
August 2002 - May 2004
Concentration: Operations Research - Bachelor of Science in Industrial Engineering, Cum Laude
Texas Tech University, Lubbock, Texas
August 1997 - May 2002
Minor: French
Certification
Presentations
- Steven Myles. “Storytelling for Engineers.” University of Houston Cullen College of Engineering PROMES Maximizing Your Power Weekend 2012, 7-8 September 2012.
- Steven Myles, Viroj Buraparate, and Sunil Kumar G. “Projecting Outsourced Contact Center Agent Availability.” Wharton Financial Institutions Center Contact Center Forum 2008, 28-29 February 2008.
- John E. Kobza, Steven Myles, Sean Dunagan, Garrett Heath, and Surya D. Liman. “Inventory Management for Automated Drug Dispensing Machines: A Service Level Policy.” INFORMS Seattle 2007, 4-7 November 2007.
- Steven Myles, Viroj Buraparate, and Atul Dhawan. “Forecasting and Planning Diagnostic Techniques for Service Operations.” INFORMS Seattle 2007, 4-7 November 2007
- Will Lin, Atul Dhawan, Steven Myles, and Saravanan Venkatachalam. “Optimal Call Center Capacity Allocation Model.” INFORMS San Francisco 2005, 13-16 November 2005.
- Steven Myles, Viroj Buraparate, and Terrell Thruston. “Optimization Strategies for Resolving Inventory Problems in Customer Service Repair Centers.” INFORMS San Francisco 2005, 13-16 November 2005.
